Video Remote Interpreting (VRI)
A service that connects patients and clinicians with a remote language interpreter through real-time video on demand. VRI improves communication access for limited-English-proficiency and deaf patients, supporting informed consent and regulatory compliance in clinical encounters.
What is Video Remote Interpreting (VRI)?
Video Remote Interpreting (VRI) is a service that connects patients and clinicians with a qualified language interpreter through real-time video, on demand. Using a screen and camera, it brings in a remote interpreter for spoken-language and sign-language communication without the interpreter being physically present.
VRI is typically available within moments of a request, making it well suited to clinical encounters where an in-person interpreter cannot be arranged quickly.
Why is VRI important in clinical encounters?
VRI improves communication access for patients with limited English proficiency and for deaf and hard-of-hearing patients who use sign language. Clear interpretation is essential for taking an accurate history, explaining risks, and obtaining genuinely informed consent.
Beyond clinical quality, providing effective language access carries regulatory and compliance obligations, and VRI is one of the tools facilities use to meet them. It helps ensure that every patient can understand and participate in decisions about their care.
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